Legal

Cancellations and refunds

Last updated October 19, 2026

If you are not prescribed

If a provider decides a plan is not right for you, you get a full refund to your original payment method.

Prescription medications

State and federal rules do not allow returns of prescription medication after a pharmacy dispenses it. Once it has been charged and handed to the carrier, the sale is final. You can change an order before it ships by contacting us. For damaged or lost packages, email support@healthrx.com and we will reship.

Subscriptions

A subscription renews automatically at the price and interval shown at checkout until you cancel. Cancel future renewals any time by emailing support@healthrx.com or calling 510-991-8265. Cancelling does not return medication already dispensed. One-time purchases do not renew.